01
Knowledge Base Sync
Instant, relevant information at their fingertips.
Empower Your Teams
in Real Time
Provide agents and sales reps with live prompts, contextual knowledge, and coaching right when they need it during the conversation.
Live Agent Assist
AI Coaching Nudge
"Mention the loyalty discount — customer has 3+ renewals."
Live· Priya S. — Account IssuePriority
I've been having issues with my account for the past week.
I'm sorry to hear that! Let me take a look right away.
Live Agent Assist
Acknowledge frustration, then offer loyalty discount for 3+ year customers.
"I completely understand, and I truly appreciate your loyalty…"
12%
Conversion Uplift
100+
Live Prompts & Responses
<1s
AI Assist Latency
The right information at the right moment.
02
Live Agent Assist
Contextual prompts, real-time coaching, and objection handling.
03
Coaching on the Go
Tailored microlearning triggered by live performance.
04
Compliance Alerts
Prevent missteps with live adherence monitoring.
In their words
Trusted by teams shipping
serious conversation work.
Frequently asked
Questions, answered.
The short version. For anything else, the team is one message away.
OpticAll is an enterprise communications intelligence platform that captures, transcribes and analyzes interactions across voice, digital and in-person channels — then ships actionable signal back to the teams and systems that need it. Unlike point analytics tools, it operates end-to-end: capture, understanding, automation and reporting under a single schema.
Over 58 languages and dialects are supported for real-time transcription, including code-switched conversations common in multilingual markets. Channels include inbound and outbound voice, web chat, messaging apps, email and in-person sessions captured via mobile or dedicated room hardware.
Yes. Field teams can capture conversations on mobile or desktop without connectivity; recordings, metadata and consent context sync securely the moment a connection is available, and the conversation enters the same analytics pipeline as any other channel.
The platform is operated under ISO 27001 information security and is GDPR-, SOC 2 Type II- and HIPAA-aligned. Customer-managed encryption keys, regional data residency, granular role-based access and full audit trails are available on enterprise plans.
Standard deployments connect to your telephony, CRM and helpdesk in two to four weeks, with vertical-tuned templates running on day one. Custom models, taxonomies and live agent assist flows typically reach production within a quarter.
OpticAll ships with native integrations for the major contact center platforms, CRMs (Salesforce, HubSpot, Dynamics), helpdesks (Zendesk, Freshdesk, ServiceNow), data warehouses (Snowflake, BigQuery, Databricks) and identity providers — plus a documented REST and event API for everything else.
Ready to transform your conversation intelligence?
Book a 30-minute working session with our solutions team. Bring a real conversation — we will show you the signal hiding in it.
58+ languages 30-min session