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AI that elevates every customer moment, everywhere.

Transform calls, chats, and in-person interactions into structured insight and measurable revenue — across 58+ languages, every channel, in real time.

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Live transcript
Acme Corp · Renewal Discovery
ENESJA
00:0002:14 / 04:38
Agent

Walking through your usage from Q1 — your team hit 96% of the seat allocation.

Customer

We are likely doubling headcount in EMEA next quarter, so we will need…intent · expansion

Agent

Got it — flagging an expansion opportunity now. auto-ticket

Sentiment
+0.71
12%
Topics
pricingEMEA expansionintegrationsSSOrenewal
Next best action

Surface EMEA-tier pricing & schedule deployment sync with security.

AI solutions tailored for diverse sectors
ManufacturingEdTechHealthcareHospitalityBankingRetailTravelSaaSUtilitiesLogisticsTelecomInsuranceAutomotiveMediaFintechReal EstatePharmaE-commerceEnergyNBFCRecruitmentLegalManufacturingEdTechHealthcareHospitalityBankingRetailTravelSaaSUtilitiesLogisticsTelecomInsuranceAutomotiveMediaFintechReal EstatePharmaE-commerceEnergyNBFCRecruitmentLegal
Capabilities

Every tool your teams need.

Thirteen focused capabilities, one platform — composable to fit how your teams already work.

Capture & Transcribe

Record every conversation — voice, digital, offline — and turn it into structured, searchable data.

01

Multilingual Transcription

Accurate, real-time speech-to-text across 58+ languages and dialects.

02

Offline Conversation Capture

Record and sync in-person sessions when connectivity returns.

03

Post-Interaction Summaries

Crisp, structured recaps with action items delivered in seconds.

Use cases

Built for every team that touches the customer.

Surface revenue signals before your reps miss them.

OpticAll listens to every call and flags expansion intent, objections, and competitive mentions in real time — so your team acts on signals, not hunches.

  • Intent & expansion signal detection
  • Next best action recommendations
  • Objection & competitor tracking
  • Pipeline influence scoring
Pipeline Signals · This WeekLive
expansion
Acme Corp
EMEA headcount doubling next quarter
2m ago
intent
Slate Inc
Asked for enterprise pricing & SSO
14m ago
risk
Orbit Labs
Mentioned competitor evaluation
1h ago
expansion
Kova Health
Requested deployment for 3 new regions
3h ago
70%
Cost Reduction
8×
ROI Achieved
80%+
Call Automation
331%
3-Year ROI
50%
Fewer Abandonments
<6 mo
Payback Period
Platform · Outcomes

What can OpticAll do?

Five outcomes, end-to-end. From the first hello to the forecast — OpticAll closes the loop between conversation and growth.

01

Understand Every Interaction

Capture, transcribe and structure every voice and digital touchpoint — across languages, channels and locations — into one source of truth.

Multichannel capture58+ languagesOffline-ready
02

Empower Teams in Real Time

Equip frontline teams with live coaching, objection prompts and the next best action — surfaced exactly when the conversation needs them.

Live agent assistCoaching nudgesKnowledge surfacing
03

Automate the Everyday

Generate summaries, tickets and CRM updates directly from conversation context — no post-call cleanup, no missed details.

Auto summariesTicket creationCRM sync
04

See the Bigger Picture

Stitch interactions into themes, journeys and cohorts. Spot what is driving churn, expansion and effort across the entire customer base.

Theme miningJourney analyticsCohort views
05

Optimize for Growth

Forecast revenue impact, identify expansion accounts and close the loop between conversation signal and business outcomes.

Revenue signalChurn forecastExpansion radar
Why teams choose OpticAll

Experience the benefits of our expertise.

BENEFIT · 01

Complete Conversation Clarity

Every word, intent and signal — captured, searchable and structured across channels.

Included on all plans
BENEFIT · 02

Empowered Teams

Live guidance and coaching cues turn every rep into a top performer in weeks, not quarters.

Included on all plans
BENEFIT · 03

Frictionless Automation

Tickets, summaries and CRM updates flow downstream the moment the call ends.

Included on all plans
BENEFIT · 04

Integrated Channels

Voice, chat, email, in-person — one schema, one analytics layer, one experience.

Included on all plans
BENEFIT · 05

Continuous Growth

Models tune to your taxonomy, your tone and your customers — getting sharper week over week.

Included on all plans
BENEFIT · 06

Smarter Decisions, Faster

From raw conversation to executive-ready insight in minutes — not weeks of QA.

Included on all plans
Voice AI · Industry Impact

Results the industry is already seeing.

Cost & Efficiency
70%
Operational cost reduction using voice AI agents
8×
ROI achieved by top-performing enterprises
Speed & Resolution
4 min
First response time, down from over six hours
79%
Improvement in speed-to-answer after deployment
Customer Experience
92%
Customer retention rate alongside 68% self-service
47%
Jump in appointments after AI-driven outbound
Collections & Automation
45%
Increase in collection rates with AI-assisted outreach
68%
Drop in cost per unit collected due to reduced labour
In their words

Trusted by teams shipping serious conversation work.

EdTech

“The coaching tools have shortened our onboarding time significantly. New reps are confident and productive within days instead of weeks.”

Training Lead
EdTech
SaaS

“Opticall helps us detect customer concerns before they escalate. It's like having an early warning system that keeps churn at bay.”

Retention Manager
SaaS
BFSI

“Opticall has completely changed how my team engages with customers. The real-time prompts and insights help us close deals faster and maintain quality in every interaction.”

Head of Sales
BFSI
Retail

“The platform gives us an omnichannel view we never had before. We can finally track everything — from in-store chats to call center conversations — in one place.”

CX Manager
Retail
Healthcare

“With Opticall's automation, our agents no longer spend hours on repetitive queries. They now focus on solving bigger, more valuable customer needs.”

Operations Head
Healthcare
Telecom

“The ability to generate scene-level previews and highlight reels instantly has transformed our sports coverage and social media reach.”

Customer Support Director
Telecom
Frequently asked

Questions, answered.

The short version. For anything else, the team is one message away.

01

What is OpticAll and how is it different from a standard call analytics tool?

OpticAll is an enterprise communications intelligence platform that captures, transcribes, and analyzes interactions across voice, digital, and in-person channels — then routes actionable signal to the teams and systems that need it. Unlike point analytics tools that cover a single channel, OpticAll operates end-to-end under a unified schema: capture, understanding, automation, and reporting in one platform.

02

How many languages and channels are supported?

OpticAll supports over 58 languages and dialects for real-time transcription, including code-switched conversations common in multilingual markets. Channels include inbound and outbound voice, web chat, messaging apps, email, and in-person sessions captured via mobile or dedicated room hardware.

03

Can OpticAll work offline for in-person conversations?

Yes. Field teams can capture conversations on mobile or desktop without an active connection. Recordings, metadata, and consent context sync securely the moment connectivity is restored, and the conversation enters the same analytics pipeline as any other channel.

04

How does OpticAll handle data security and regulatory compliance?

The platform is operated under ISO 27001 and is aligned with GDPR, SOC 2 Type II, and HIPAA requirements. Enterprise plans include customer-managed encryption keys, regional data residency, granular role-based access controls, and full audit trails.

05

How long does it take to deploy OpticAll into an existing contact center?

Standard deployments connect to your telephony, CRM, and helpdesk within two to four weeks, with vertical-tuned templates available on day one. Custom models, taxonomies, and live agent assist flows typically reach production within a quarter.

06

Does OpticAll integrate with the tools my team already uses?

OpticAll ships with native integrations for major contact center platforms, CRMs (Salesforce, HubSpot, Dynamics 365), helpdesks (Zendesk, Freshdesk, ServiceNow), and data warehouses (Snowflake, BigQuery, Databricks). A documented REST and event API covers everything else.

Committed to global excellence

Security & compliance,
built into every layer.

OpticAll operates under ISO 27001 information security and GDPR data-protection standards, with regional data residency, granular access controls and customer-managed encryption keys available across all enterprise tiers.

ISO 27001CERTIFIED
ISO 27001
Information Security
ISO 9001CERTIFIED
ISO 9001
Quality Management
ISO 45001CERTIFIED
ISO 45001
Occupational Safety
GDPRCERTIFIED
GDPR
EU Data Compliance
AICPSCERTIFIED
AICPS
Cyber-Physical Security

Ready to transform your conversation intelligence?

Book a 30-minute working session with our solutions team. Bring a real conversation — we will show you the signal hiding in it.

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58+ languages