OpticAll logo
OpticAll · Analytical Dashboards

OpticAll Analytical Dashboards

OpticAll Dashboard is an AI-powered conversational intelligence platform that converts customer calls, chats, and field interactions into real-time insights. Build dashboards, generate charts, and uncover trends using simple prompts.

Explore Features
Analytical Dashboards360° View
CSAT
94%
+2.1%
AHT
3:42
−0:18
FCR
88%
+4.3%
Volume
12.4K
+8.4%
Conversation Volume
12,483↑ 8.4%
7-day
MTWTFSS
Channel Mix
Voice42%
Chat31%
Email18%
AI"sentiment by region last quarter"
95%
Conversation Analysis Accuracy
100+
Analytics and Expanding
28+
Languages Supported
Capabilities

Everything You Need to Capture Meetings

Sales · Ops · Quality
v2
Sales
Quality
Ops
01

Role-Based Dashboards

Instantly generate Sales, Quality and Operations dashboards using plain English instructions. OpticAll auto-builds tailored, enterprise-ready data visualizations.

Generate chart
"sentiment by region last quarter"
02

Smart AI Chart Builder

Create WordClouds, heatmaps, trend lines, and comparison charts just by typing a prompt. OpticAll picks the smartest visualization automatically.

Drill down
  • Region › North
  • Sentiment › Negative
  • Category › Billing
  • Spike › Tue 14:00
03

Deep Drill-Down Analytics

Go from a trend to the root cause in seconds. Drill down by date, region, sentiment, category, or complaint type to uncover what's driving spikes.

Call Intelligence · 360°
Sentiment+0.72
Quality Score91 / 100
Fatality FlagNone
Transcript
04

Call Intelligence Explorer

Get a complete 360° view of every customer interaction — from caller details, sentiment, transcript, quality score, to agent metrics — all structured for instant analysis.

Agent Performance
A. Sharma
94
R. Menon
78
T. Sinha
61
P. Iyer
88
05

Agent Performance Analytics

Track agent scores, error patterns, Fatality Score, call handling quality, and communication proficiency to highlight coaching needs and reduce escalations.

Layout Builder
2.4k
CALLS
06

Customizable, Export-Ready Layout

Rearrange widgets, switch layouts, resize charts, and export reports effortlessly.

Benefits we offer

Benefits That Drive Impact

360° Customer Intelligence

Get a complete view of customer behavior, call patterns, geographic trends, complaint drivers, sentiment shifts, and engagement insights — all in one AI-powered dashboard.

Faster, Data-Driven Decision Making

Move from raw conversations to actionable decisions in minutes, not weeks.

Elevate Agent Performance & Quality

Identify what your top performers do differently and replicate it across the team.

Stronger Alignment Across Teams

A single source of truth keeps Sales, CX, and Operations rowing the same direction.

Enterprise-Grade Data Security

Encryption, role-based access, and compliance baked in by default.

In their words

Trusted by teams shipping serious conversation work.

EdTech

“The coaching tools have shortened our onboarding time significantly. New reps are confident and productive within days instead of weeks.”

Training Lead
EdTech
SaaS

“Opticall helps us detect customer concerns before they escalate. It's like having an early warning system that keeps churn at bay.”

Retention Manager
SaaS
BFSI

“Opticall has completely changed how my team engages with customers. The real-time prompts and insights help us close deals faster and maintain quality in every interaction.”

Head of Sales
BFSI
Retail

“The platform gives us an omnichannel view we never had before. We can finally track everything — from in-store chats to call center conversations — in one place.”

CX Manager
Retail
Healthcare

“With Opticall's automation, our agents no longer spend hours on repetitive queries. They now focus on solving bigger, more valuable customer needs.”

Operations Head
Healthcare
Telecom

“The ability to generate scene-level previews and highlight reels instantly has transformed our sports coverage and social media reach.”

Customer Support Director
Telecom
Frequently asked

Questions, answered.

The short version. For anything else, the team is one message away.

OpticAll is an enterprise communications intelligence platform that captures, transcribes and analyzes interactions across voice, digital and in-person channels — then ships actionable signal back to the teams and systems that need it. Unlike point analytics tools, it operates end-to-end: capture, understanding, automation and reporting under a single schema.

Over 58 languages and dialects are supported for real-time transcription, including code-switched conversations common in multilingual markets. Channels include inbound and outbound voice, web chat, messaging apps, email and in-person sessions captured via mobile or dedicated room hardware.

Yes. Field teams can capture conversations on mobile or desktop without connectivity; recordings, metadata and consent context sync securely the moment a connection is available, and the conversation enters the same analytics pipeline as any other channel.

The platform is operated under ISO 27001 information security and is GDPR-, SOC 2 Type II- and HIPAA-aligned. Customer-managed encryption keys, regional data residency, granular role-based access and full audit trails are available on enterprise plans.

Standard deployments connect to your telephony, CRM and helpdesk in two to four weeks, with vertical-tuned templates running on day one. Custom models, taxonomies and live agent assist flows typically reach production within a quarter.

OpticAll ships with native integrations for the major contact center platforms, CRMs (Salesforce, HubSpot, Dynamics), helpdesks (Zendesk, Freshdesk, ServiceNow), data warehouses (Snowflake, BigQuery, Databricks) and identity providers — plus a documented REST and event API for everything else.

Ready to transform your conversation intelligence?

Book a 30-minute working session with our solutions team. Bring a real conversation — we will show you the signal hiding in it.

Book a DemoBrowse the platform
58+ languages