Effective Date: August 08, 2025

Welcome to Opticall AI (“Opticall,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website [www.opticall.io] (the “Site”) and all associated services, products, and software provided by Opticall (collectively, the “Services”).

By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, do not use our Services.

1. Eligibility & Acceptance

• You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services.

• By using our Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

2. Scope of Services

• Opticall provides AI-powered conversation intelligence, automation, and analytics services as described on our Site and in applicable agreements.

• We may enhance, modify, suspend, or discontinue any of our Services (or part of them) at our sole discretion, with or without notice.

3. User Responsibilities

You agree to:

• Provide accurate and up-to-date information when creating an account or using our Services.

• Maintain the confidentiality of your account credentials and be responsible for all activity that occurs under your account.

• Use the Services only for lawful purposes and in compliance with all applicable laws and regulations.

You shall not:

• Copy, modify, reverse-engineer, or attempt to access the source code of our Services.

• Upload or transmit malicious code, spam, or any harmful content.

• Use the Services to infringe the rights of others, including privacy and intellectual property rights.

4. Intellectual Property

• All intellectual property rights in the Site, Services, and related content are owned by Opticallor its licensors.

• These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes only.

• Any unauthorized reproduction, distribution, or derivative works are strictly prohibited.

5. Data & Privacy

• Use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

• You retain ownership of data you provide (“Customer Data”), but grant Opticall a worldwide, royalty-free, non-exclusive licence to host, use, process, and display it solely to provide the Services.

• You are responsible for ensuring that you have all necessary rights and consents to provide Customer Data to us.

6. Third-Party Services

• Our Services may integrate with or link to third-party products or services.

• We are not responsible for the content, terms, or policies of such third-party services, and your use of them is at your own risk.

7. Disclaimers

• The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise.

• We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.

8. Limitation of Liability

• To the maximum extent permitted by law, Opticall shall not be liable for any indirect, special, incidental, consequential, or punitive damages, or for loss of profits, data, or business opportunities.

• Our total cumulative liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you to us for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

9. Indemnification

You agree to defend, indemnify, and hold harmless Opticall, its affiliates, directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from or relating to:

• Your use of the Services;

• Violation of these Terms; or

• Violation of applicable law or third-party rights.

10. Termination

• We may suspend or terminate your access to the Services at any time, without liability, if we believe you have violated these Terms.

• Upon termination, all rights and licences granted to you will immediately cease, and you must stop using the Services.

11. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
Any disputes shall be resolved exclusively by the courts located in Delhi, India.

12. Changes to Terms

We may revise these Terms from time to time. Updated Terms will be posted on this page with a new “Last Updated” date.
Your continued use of the Services constitutes acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms, please contact:
📧 support@opticall.io
🌐 www.opticall.io

OpticAll

OpticAll is an enterprise communications intelligence platform that transcribes, analyzes, and extracts insights from customer interactions across voice and digital channels to improve compliance, ...

Privacy Policy

Effective Date: August 08, 2025

This Privacy Policy explains how Opticall AI (“Opticall,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your information when you visit our website [www.opticall.io] (the “Site”) and when you use our products and services (the “Services”).

By accessing our Site or using our Services, you agree to the practices described in this Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect various types of information through the Site and Service:

• Personal Data: Information you voluntarily provide, such as name, email, phone number, organization, and role when you request demos, register, or contact us.

• Usage & Technical Data: Automatically collected data like IP address, browser type, device info, operating system, pages visited, time stamps, and referral data.

• Communication Data: Transcriptions, logs, or content from your calls, chats, or in-person interactions through our AI platform (if applicable).

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Site and platform.

• Respond to inquiries, requests, or support issues.

• Send relevant communications—like newsletters, updates, or promotional materials—based on your preferences.

• Analyze usage trends to optimize user experience and performance.

• Prevent fraud, misuse, or other harmful activities.

• Comply with legal obligations or internal policies.

3. Information Sharing & Disclosure

We may share your information under these circumstances:

• With Service Providers: Third parties who help with hosting, analytics, payment processing, communications, etc.

• Legal Compliance: If required by law or to protect rights, property, or safety.

• Business Transfers: During acquisitions, mergers, or corporate restructuring.

• Affiliates & Partners: Entities under common control or business collaborators, subject to this policy.

4. Security of Information

We implement reasonable security practices and procedures in compliance with India’s IT Rules, 2011, including encryption, access controls, and regular audits Wikipedia. Although we strive to protect your data, no method is completely secure—so we cannot guarantee absolute protection.

5. Retention & Storage

We retain personal data only as long as necessary to fulfill the purposes outlined above or as mandated by law. Retention periods vary depending on data type and applicable legal requirements.

6. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

• Accessing the personal data we hold about you.

• Requesting correction or deletion of your personal data.

• Withdrawing consent for certain uses.

• Withdrawing marketing preferences or unsubscribing from communications.

To exercise these rights or make related requests, contact us at the details below.

7. Cookies & Tracking Technologies

We use cookies and similar technologies—such as web beacons and scripts—to:

• Recognize devices.

• Facilitate navigation.

• Analyze usage patterns.

• Support marketing features (with consent, where legally required).

You can manage or delete cookies via your browser settings.

8. Children’s Privacy

Our Site and Service are not intended for children under 18. We do not knowingly collect information from minors. If we learn that we’ve done so unintentionally, we will delete it promptly.

9. International Data Transfers

As OpticAll operates internationally, your data may be transferred and processed in countries other than India. Wherever your data travels, we protect it under comparable safeguards.

10. Policy Updates

We may occasionally update this policy. If changes are material, we’ll notify you via prominent notice on the Site or through direct communication. The “Effective Date” at the top will reflect the latest version.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 support@opticall.io
🌐 www.opticall.io

OpticAll is an enterprise communications intelligence platform that transcribes, analyzes, and extracts insights from customer interactions across voice and digital channels to improve compliance, ...